May 5, 2022
The trucking industry is facing a hiring crisis–there’s no way
around it. The driver shortage is making national news and calling
for new federal initiatives. But, guess what? We’re not the only
industry facing tough times with hiring and retention right now.
The service industry as a whole is right there with us.
That’s why on this episode, Zac is joined by Tersh Blissett and
Josh Crouch–hosts of the Service Business
Mastery podcast, which helps home service industry business
owners and managers succeed in business. Josh, Tersh, and Zac chat
about their perspectives coming from different blue collar
industries, how service-based companies can start to focus on
hiring well (instead of just getting “butts in seats”), and how to
retain employees with benefits that matter to them.
To listen to the Service Business Mastery podcast,
- [7:17] So getting into the people business, really
understanding what people need Is not necessarily what the general
population has done for 30 years, just because that's the way we've
done it. Taking a step back and looking at–this is what people need
- [10:16] You're pushed towards, ‘let's go to college and have a
professional degree’. And then the individuals who aren’t, then
they assume ‘okay, well, you can't do this, so let's do this
(service-based job)’. And that's not the case. I mean, in reality,
there are some people who are very, very intelligent that are in
- [17:54] Hiring is marketing and marketing is hiring. Always be
marketing towards the hiring.
- [24:14] If you don't have the right management structure in
place and the managers don't care about their employees, they’re
just a number.
- [29:19] It's not all about profits. It has to be people first.
And if it's not people. I said, these other things are going to
come and it's going to wipe it all out. And you're not going to
have the same business model you do now.